QMS Corner

QUALITY MANAGEMENT SYSTEM

I.Quality Manual

• QM-R13-01 Introduction

• QM-R13-02 Definition of Terms

• QM-R13-03 Organizational Background

• QM-R13-04 Context of Organization

• QM-R13-05 Leadership

• QM-R13-06 Planning

• QM-R13-07 Support

• QM-R13-08 Operation

• QM-R13-09 Performance Address

• QM-R13-10 Improvement

• Quality Policy

II. Systems Procedure

• R13-SP-01A             Control of Maintained Internal Documented Information

• R13-SP-01B             Control of Maintained External Documented Information

• R13-SP-02               Control of Records

• R13-SP-03               Control of Non-conforming Output

• R13-SP-04               Non-conformity and Corrective action

• R13-SP-05               Services Complaint Handling

• R13-SP-06               Administration of External Client Satisfaction Survey

• R13-SP-07               Risk Identification, Evaluation and Control

• R13-SP-08               Process Performance Monitoring and Measurement

• R13-SP-09               Management Review

• R13-SP-10               Regional Internal Quality Auditing

• R13-SP-11               QMS Planning

III. Quality Procedures

IV. Certification on the Conduct of the Internal Quality Audit

V. Management Review Minutes

VI. QUALITY MANAGEMENT SYSTEM CERTIFICATION

VII. AGENCY ACTION PLAN AND STATUS OF IMPLEMENTATION 

       (Audit Observations and Recommendations for CY 2019)