DILG Caraga QMS Corner

QUALITY MANAGEMENT SYSTEM

I.Quality Manual

• QM-R13-01 Introduction
• QM-R13-02 Definition of Terms
• QM-R13-03 Organizational Background
• QM-R13-04 Context of Organization
• QM-R13-05 Leadership
• QM-R13-06 Planning
• QM-R13-07 Support
• QM-R13-08 Operation
• QM-R13-09 Performance Address
• QM-R13-10 Improvement
• Quality Policy

II. Systems Procedure

• R13-SP-01A             Control of Maintained Internal Documented Information

• R13-SP-01B             Control of Maintained External Documented Information

• R13-SP-02               Control of Records

• R13-SP-03               Control of Non-conforming Output

• R13-SP-04               Non-conformity and Corrective action

• R13-SP-05               Services Complaint Handling

• R13-SP-06               Administration of External Client Satisfaction Survey

• R13-SP-07               Risk Identification, Evaluation and Control

• R13-SP-08               Process Performance Monitoring and Measurement

• R13-SP-09               Management Review

• R13-SP-10               Regional Internal Quality Auditing

• R13-SP-11               QMS Planning

III. Quality Procedures

IV. Certification on the Conduct of the Internal Quality Audit

V. Management Review Minutes